As part of enhancing the (RBA) compliance and engagement, members can onboard their suppliers to the RBA Online platform. This process is designed to be straightforward and efficient, ensuring that suppliers are quickly integrated and have access to the necessary tools and resources. 

This article outlines the step-by-step process RBA Members must follow to onboard their suppliers successfully.

Step 1: Download and Complete the Supplier Onboarding Template

The first step in the supplier onboarding process involves downloading and completing the Supplier Onboarding Template. This template is important for gathering all necessary information about the supplier, ensuring a seamless onboarding process. It is available to download here: Suppliers_and_Facilities_Onboarding Template.xlsm

Step 2: Submit a Request to the RBA Help Desk

Once the Supplier Onboarding Template is completed, the next step is to submit a request to the RBA Help Desk. This request should be formatted as follows:

Once the template is completed, send the request to HelpDesk@responsiblebusiness.org. This email will serve as the formal request for onboarding your supplier to the RBA Online platform.

Step 3: Help Desk Processes the Onboarding

When you get your onboarding request, the RBA Help Desk will go ahead and create records for your supplier(s) in RBA Online. The Help Desk will also provide the suppliers with access details to RBA Online, ensuring they can log in and start utilizing the platform immediately. Additionally, instructions on how to contact the Help Desk for assistance will be included, guaranteeing support is readily available for your suppliers.

Step 4: Invoice Generation

RBA will generate a report of the newly onboarded suppliers and provide this information to the RBA Finance Department. An invoice will then be generated for the sponsoring member party, based on a monthly cadence. This ensures transparency and accountability in the onboarding process, with clear records of all sponsored suppliers.

Step 5: Completion and Additional Support

Once the onboarding process is completed, the RBA Help Desk will mark the ticket as solved. Additional information will be provided to the member, including guidance on how to complete a survey, deploy a survey to suppliers, and manage the status of these surveys. This ensures members are well-equipped to manage their suppliers effectively on the RBA Online platform.

Should you have any questions or require further assistance during the onboarding process, please do not hesitate to contact the RBA Help Desk. Our team is dedicated to supporting you and ensuring that your suppliers are successfully integrated into RBA Online.