Document uploads can sometimes encounter unexpected roadblocks, causing frustration for users trying to complete critical tasks. Understanding the common reasons behind upload interruptions can help you quickly resolve issues and successfully submit your documents.

Common Document Upload Challenges

When working with online platforms like RBA Online, several key factors can prevent a smooth document upload process:

1. Expired User Session

One of the most frequent upload blockers is an expired session. If you've been inactive for too long, the system will automatically log you out. To resolve this:

• Close the current upload window
• Sign back into the platform
• Restart your document upload process

2. Template Selection Errors

Using an incorrect template can immediately halt your upload. Always double-check that you're using the specific template required for your document type, such as SAQ, audit, or facility documents.

3. Data Entry Mistakes

Improper data entry can prevent document uploads. The most common error occurs when users copy and paste information instead of using the platform's designated dropdown options. To ensure accurate upload:

• Use platform-provided dropdown menus
• Avoid manual data copying and pasting
• Verify each field matches the template's requirements

Troubleshooting Steps

If you encounter persistent upload issues, follow these systematic troubleshooting recommendations:

1. Verify your active session
2. Select the correct document template
3. Use platform-native data entry methods
4. Check your internet connection
5. Refresh your browser