Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
General
- Who is the RBA?
- What is RBA-Online?
- RBA-Online Terms of Service
- How to Renew Subscription
- How to Register your Company in RBA-Online
- How to Reset Your RBA Online Password
- How to Turn off RBA-Online Email Notifications
- Creating & Managing Trading Relationships
- Managing Corrective Action Plans
- Company Name Change Requests
- Facility Name Change Requests
- Customer Managed Audits (CMAs)
- How to Manage Users In RBA-Online
- How to Initiate a Survey
- What is an AMA
- How to Deactivate a Facility
- How to Complete an Indirect SAQ
- How to Complete a Facility SAQ
- Understanding User Permissions in RBA Online:
- RBA-Online Supplier Onboarding Webinar (June 2022)
- How to View Your Supplier's CMA Audit on RBA-Online
- How to Reactivate a Facility in RBA Online
- Understanding Facilities in RBA Online
- How to Set up an Advanced Search
- How to Mitigate the "User Already Exists in the System" Error
- Understanding an AFA (Audit Findings Acknowledgement)
SAQs
- What is the difference between facility SAQ and facility Risk SAQ?
- Supplier Onboarding for SAQs
- SAQ Status
- Indirect SAQ
- How to Complete A Corporate SAQ
- How to Complete an Indirect SAQ
- How to Deploy an Indirect SAQ
- How to Request Verification for Your Facility SAQ
- How is the Risk SAQ Scored?
- How to Complete a Responsible Labor SAQ
- How to Complete a Facility SAQ
- How to View the Indirect Supplier SAQ Status Report on RBA Online
- How to Release an SAQ
- How to View Your Supply Chain SAQ Report
- Steps to Download the Risk SAQ Questions in RBA Online
- How to Download the Risk or Corporate SAQ Report
- How to Interpret the Facility Risk Self-Assessment Questionnaire (SAQ) Report
- How to Access the Chem Mgmt PAC Survey in RBA Online
- Understanding the Difference Between Corporate SAQ and Facility SAQ in RBA Online
- Understanding the Difference Between Product Rating and Risk Ranking
- How the Indirect SAQ is Scored in RBA Online
VAP
- VAP Audit Process Steps
- Self-Initiating a VAP Audit Request in RBA-Online
- How to Sign your Auditee Agreement and Attachment B
- Managing Corrective Action Plans
- How to Sign Your Scoping Agreement (SA)
- Audit Discussion Tab
- VAP Audit Process
- How to Limit Audit Visibility on RBA Online
- How do I view my draft report?
- Selecting the correct Audit Category for your VAP
- How to Initiate an Indirect Spend Closure Audit
- How to Resolve the "Past Due Outstanding Balance" Error in RBA Online
- How to Download the VAP Full Report
Members
- What qualifies a facility as "High Risk" in the member compliance report?
- How to Submit a Membership Compliance Template Through RBA-Online
- How to Initiate An Audit For Your Supplier
- Onboarding Suppliers to RBA-Online
- How to View Your Suppliers Audits
- How to View your Suppliers SAQ’s
- How to View Your Suppliers Surveys
- Managing Subsidiary Accounts in RBA-Online
- Indirect SAQ
- How to Submit ACP Nominations
- RBA-Online APIs
- Managing Corrective Action Plans
- Customer Managed Audits (CMAs)
- Creating & Managing Trading Relationships
- How to Complete the Member Compliance Report
- Creating and Managing RMI Partnerships
- Understanding RBA Membership Types
- How to Set up an Advanced Search
RMAP / DAP
- How to Access Your RMAP Assessment Record
- How to Enter CAP Evidence Information Smelter
- How to Enter your CAP Plan -Smelter
- How to Initiate an RMAP Assessment Request
- How to Respond to an RMAP Assessment Request
- How to Review and Comment on the Initial Draft Smelter
- How to Sign your AA and AECI Documents
- How to Submit your Assessment Prep Information Smelter
- How to Submit PAC
- Creating and Managing RMI Partnerships
RRA
RMI Facility Database
RSCI
Auditor Guidance
- How to Manage your Submitted Bids
- How to Submit Priority Findings
- How to Respond To a Bid Request
- How to Submit The AFA
- How to Submit An Initial Final Audit Draft
- How to Submit The Final Draft
- New Auditor Accounts
- New Auditor Onboarding
- Viewing and Updating Assigned Audits
- Audit Discussion Tab
- How to Input the Assessment Dates
- How to Release the Assessment to the Smelter
- How to Review CAP Evidence
- How to Submit your Preliminary Findings Summary
- How to Submit your Assessment Prep Information Auditor
- How to Complete your Assessment Report and Sampled Selections