When attempting to initiate a new audit in RBA Online, you may sometimes encounter an error message indicating that there is a "Past Due Outstanding Balance." This error typically appears when an outstanding payment is overdue for a previous audit, and the system requires the balance to be cleared before allowing a new audit to be initiated.

Here's a step-by-step guide on how to resolve this issue:

Steps to Resolve the Error:

Take note of the Audit ID
When the error appears, it will provide you with the Audit ID associated with the outstanding balance. Be sure to write this down or take a screenshot for reference.

Contact RBA Finance
Email RBA Finance at rbafinance@responsiblebusiness.org and request an invoice for the outstanding payment linked to the provided Audit ID. You can include the Audit ID in your email for clarity.

Complete the Payment
Once you receive the invoice, ensure the payment is made in full. After completing the payment, provide RBA Finance with a proof of payment (such as a bank confirmation or transaction receipt) to confirm that the payment has been successfully processed.

Receive Payment Confirmation
Wait for confirmation from RBA Finance that the payment has been received and applied to your account. This step is critical to ensure that the system will allow you to proceed.

Initiate a New Audit
Once you have received confirmation that the past due balance has been cleared, return to RBA Online and attempt to raise a new audit. The error should no longer appear, and you should be able to proceed without issues.

If you require further assistance, please send a support ticket to the RBA Help Desk at HelpDesk@ResponsibleBusiness.org