Changing your email address in RBA Online is a controlled process to ensure account security and data integrity. This action can only be completed by users with the appropriate administrative rights or through the RBA Help Desk.

Who Can Make the Change?

There are two approved methods for updating a user’s email address:

1. Company Admin Update

A user with Company Admin rights can update email addresses for users within their organization.

Steps:

• Review the list of user accounts associated with your company in RBA Online. (See How to Manage Users in RBA Online)
• Contact a user with Company Admin rights and provide the following:
  • Your current (old) email address
  • Your new email address
  • Any relevant context or urgency

2. RBA Help Desk Assistance

If you do not have access to a Company Admin, you can request the change through the RBA Help Desk.

Required Information:

• Old email address
• New email address
• Approval from your Company Point of Contact (this can be a forwarded email or written confirmation)

Send your request to: RBA Help Desk – [helpdesk@responsiblebusiness.org]