When your subscription payment gets stuck in processing, it can be frustrating and potentially disrupt your service. Fortunately, there's a clear process to resolve payment issues quickly and efficiently with the RBA Help Desk.

To expedite your payment resolution, you'll need to collect specific information before contacting support.

 

Required Information for Payment Issue Resolution

When reaching out to the RBA Help Desk about a stuck payment, you must provide the following critical details:

  • Company ID: Your unique organizational identifier
  • Invoice ID: A pre-generated invoice required for payment processing
  • Payment Method: The specific payment type you're attempting to use (Check, Credit card, Wire Transfer)
  • Desired Action: Your specific request (review, update, cancel, or mark payment as completed)

Pro Tip: If no invoice has been generated, first complete the subscription renewal process before contacting support.

Contacting RBA Help Desk

When submitting your support request, ensure all information is complete and accurate. This helps guarantee a faster, more efficient resolution to your payment processing issue.