RBA Online is an online platform designed to make audit processes easier for companies and organizations. It offers a seamless subscription management system that streamlines the process of activating, extending subscriptions, adding new facilities, and updating billing information. This comprehensive guide provides step-by-step instructions for users to effectively manage their RBA Online subscriptions and payments.

This article will cover two Scenarios: 

• Adding a new RBA Online Subscription
• Renewing/Extending an active RBA Online Subscription (Same Process)

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Adding a new RBA Online Subscription

Follow these steps to add a new RBA Online subscription:

Navigate to Company > Subscription, then click [Edit]

On this page, you have the option to add more manufacturing sites to your RBA Online Subscription and choose the duration of the extension. The RBA Online Subscription is an annual subscription that supports one company and one facility. Therefore, adding each additional facility to the RBA Online Platform will require an extra payment of $250:

Click [Pay Now] and you will be presented with three payment options: Online Credit Card Payment, Wire Transfer, and Check. All options will provide you with an invoice. 

Please note: When you make a wire transfer, it takes 7 business days to receive and process once the supplier submits it. There is an additional fee associated with wire transfers. Alternatively, if you pay by check, it takes 7-14 business days to process, depending on the origin of the check. To ensure a smooth transaction, please make sure that your payment includes identifiable information such as your company ID (G-CO-1000xxxx) and Invoice ID (G-PA-1002xxxx).

If you have made the payment but your subscription is still marked as lapsed, please send a support ticket to the RBA Help Desk at HelpDesk@ResponsibleBusiness.org. Make sure to provide the following information:
1. Proof of Payment (Stamped confirmation from your bank institution with the amount in dollars and the date)
2. Your Company ID: (G-CO-1000xxxx)
3. Invoice ID: (G-PA-1002xxxx)