Ensuring Factory Visibility on the RLI Platform for Third‑Party Verification
A company has completed required training on the RLI platform but is facing issues with their factory information not being visible to third parties. They are seeking guidance on any additional steps or settings needed to resolve this.
Table of Contents
Ensuring Factory Visibility on the RLI Platform for Third‑Party Verification
This article explains the steps to ensure a factory (facility) is visible on the Responsible Labor Initiative (RLI) platform, so third‑party verifiers (such as VAP audit firms or approved assessors) can access the facility profile and complete their assigned activities. Proper visibility settings allow verifiers to review facility information, upload documentation, and complete assessments or audits seamlessly.
1. Confirm That the Factory Is Registered in RBA Online
Before visibility can be granted, the facility must exist as a record in the system and have an active RBA Online subscription.
Guidance Articles:
- How to Register your Headquarters
- How to Activate your RBA Online subscription
- How to Register a Facility with RBA Online
2. Ensure a Trading Relationship Is Established
Visibility depends on an active trading relationship between:
Guidance Article: How to Establish a Trading Relationship With Customers
3. Verify That the Supplier Granted Facility Visibility
A trading relationship alone does not guarantee access. The supplier must explicitly share visibility of their facility with their respective customers before the facility information becomes available to them via Trading Relationship.
4. Confirm the Correct Visibility Level
To support third‑party verification, the facility must grant at least:
- General Facility Visibility (basic details)
- SAQ Visibility (facility questionnaire)
- Audit Visibility (if applicable)
8. Common Reasons Why a Factory Is Not Visible
| Issue | Description | Fix |
|---|---|---|
| Facility not registered | No facility record exists | Supplier registers the site |
| Trading relationship missing | No connection between member and supplier | Send and accept trading request |
| Visibility not granted | Supplier did not share facility visibility | Supplier updates visibility settings |
| Wrong program enrollment | Facility not enrolled in required program | Enroll facility in correct program |
| Verifier not assigned | Third‑party not linked to audit | Assign verifier in assessment record |
| Duplicate facility records | Multiple versions of a site exist | Merge facilities or remove duplicates |
9. Need Help?
If visibility is still not working after completing all steps:
- Contact the RBA/RLI Helpdesk Helpdesk@responsiblebusiness.org and include:
- Facility name
- Facility ID (if known)
- Supplier organization name
- Program/assessment type
- Verifier name
- Screenshots of the issue (optional)
Helpdesk staff can review system logs, visibility settings, and program configurations to resolve the issue.