When you download your report and find nothing but an empty document, it's crucial to take immediate steps to resolve the issue.

If you're experiencing a completely blank SAQ report, the recommended course of action is to contact the RBA Help Desk for professional assistance. To expedite the resolution process, you'll need to prepare specific information that will help support technicians diagnose and address the problem quickly.

When reporting a blank SAQ report, you must provide the following critical details:

  • Your full name
  • Company name
  • Facility Name ID
  • A screenshot demonstrating the blank report issue
  • A brief explanation of when and how the issue occurred

The RBA Help Desk is specifically trained to handle these types of technical issues and will work directly with you to understand the root cause of the blank report and provide an appropriate solution.