When an RBA member customer adds your organization to their Emissions Management Tool (EMT) supplier list, you will receive a request in RBA-Online. You must accept this request before you can log in to the EMT and begin submitting emissions data. Follow the steps below to respond to the request.

Prerequisites

• Your organization must have an active RBA-Online account with a supplier subscription.
• Your user account must have the EMT Admin role assigned. If it does not:
• Contact the RBA Help Desk at helpdesk@responsiblebusiness.org and CC rei@responsiblebusiness.org to request the role be assigned.
• A trading relationship must already exist in RBA-Online between your facilities and your customer's facilities.

For further information on the prerequisites, please reference ‘How to Register your Company in RBA-Online’, ‘Onboarding Suppliers to RBA-Online’ and Step 1 of ‘How to access the RBA Emissions Management Tool’.

Steps to Accept a Customer Request

1. Log in to RBA-Online and navigate to the Emissions Management Tool dropdown menu in the top navigation bar.
2. Select My Requests from the dropdown menu. You will see a list of all pending EMT requests from your customers.

   

3. Click the Options button next to the relevant request and select Respond to open the Respond window.
4. For each organization (facility or company level) listed in the request, choose your response in the Response column:

• Select Accept to agree to share EMT data with this customer for the listed facility.
• Select Reject if you do not wish to share data, and add a note in the Comment column explaining the reason.

5. For each accepted organization, use the Users column to select all users at your organization who will need access to that facility in the EMT.
6. Click Confirm to open the Confirmation window.

5. Click Yes to confirm your responses and acknowledge that your EMT data will be shared with the customers you have accepted requests from.

Note: It is critical that you add ALL users who will need EMT access during this step. If a required user does not appear in the dropdown list, ensure the EMT Admin role has been assigned to their RBA-Online account before proceeding. Users cannot be added to the EMT later without repeating this process. 

What Happens Next

After confirming your responses, RBA-Online will process the request. You and any users you selected will receive an email with instructions on how to set up your EMT account password. Once your password is created, you can log in to the EMT and begin entering emissions data.

See the related article: How to Reset the EMT Account Password Once Access Has Been Granted.

Rejecting a Request

If you selected Reject for any facility, those facilities will not be added to the EMT and your data will not be shared with that customer. You may still accept requests for other facilities in the same response submission.

Need Help?

If you encounter issues responding to a request, contact the RBA Help Desk at helpdesk@responsiblebusiness.org