Single Sign-On (SSO) allows eligible RBA, RMI, RLI, and RFI members to access supported services directly from the Member Portal after their accounts have been properly established.

Available services

Depending on your organization's access, services available through the Member Portal may include:

• Risk Assessment Platform
• RBA Online
• RBA Voices

Access to the Member Portal does not automatically mean that your initial account setup for every available service has been completed.

Before using SSO for the first time

Complete several prerequisites before SSO can work correctly. Complete the following steps in order.

Step 1: Confirm access to the Member Portal

First, sign in to the Member Portal using your member account. Successful authentication to the Member Portal is required before SSO can be used to access another service.

Step 2: Sign in directly to each service

Before using SSO from the Member Portal, you must first sign in directly to each service available to you.

This may include:

• Risk Assessment Platform
• RBA Online
• RBA Voices

Complete the initial sign-in process for each applicable service before attempting to access that service through SSO.

Step 3: Update your password when required

During the initial sign-in to an individual service, you may be required to update your password. Complete the required password update before attempting to use SSO. After updating your password, confirm that you can successfully sign in directly to the service.

Step 4: Confirm direct access to the service

Before testing SSO, verify that you can successfully open and access the applicable service using its direct sign-in process.

Step 5: Access the service through the Member Portal

Once you have confirmed that:

• You can successfully authenticate to the Member Portal
• You have signed in directly to the applicable service
• You have completed any required password update
• You can successfully access the service directly

Return to the Member Portal and select the service you want to access. SSO should now take you directly from the Member Portal into the selected service.

SSO readiness checklist

Before reporting an SSO issue, confirm the following:

• ✓ I can successfully sign in to the Member Portal.
• ✓ I have signed in directly to the affected service.
• ✓ I have updated my password if prompted.
• ✓ I can successfully access the service directly.
• ✓ I returned to the Member Portal and attempted to open the service using SSO.

Troubleshooting SSO

I cannot sign in to the Member Portal

If you cannot authenticate to the Member Portal, resolve this issue before troubleshooting SSO.

Confirm that:

• You are using the correct account.
• You are entering the correct credentials.
• You have reviewed any error message displayed during sign-in.

If you continue to have difficulty, contact the Helpdesk and provide the error message or a screenshot, if possible.

I can access the Member Portal, but I cannot sign in directly to a service

If you can access the Member Portal but cannot sign in directly to the Risk Assessment Platform, RBA Online, or RBA Voices, the issue may be related to the individual service account rather than SSO.

Complete any required account activation or password update, and confirm direct access works before trying SSO again.

If direct access still fails, contact the Helpdesk and identify the affected service.

I can sign in directly to the service, but SSO does not work

If you can successfully:

1. Authenticate to the Member Portal,
2. Sign in directly to the individual service,
3. Complete any required password update, and
4. Access the individual service successfully,

but cannot access that service through SSO, the issue may require additional investigation.

Try the following:

1. Sign out of the service and Member Portal.
2. Close your current browser session.
3. Open a new browser session.
4. Sign in to the Member Portal again.
5. Attempt to access the service through SSO.

If the issue continues, contact the Helpdesk.

I can access one service through SSO but not another

The Risk Assessment Platform, RBA Online, and RBA Voices are individual services. Successful access to one service does not necessarily confirm that your account setup for another service has been completed.

For the affected service, confirm that:

• You can sign in directly.
• Your account is recognized.
• You have completed any required password update.
• You can successfully enter and use the service.

Once direct access has been confirmed, return to the Member Portal and attempt SSO again.

Before contacting the Helpdesk

To help us investigate your issue efficiently, please provide:

• Full name
• Organization name
• Email address associated with your account
• Affected service: Risk Assessment Platform, RBA Online, or RBA Voices
• Whether you can successfully sign in to the Member Portal
• Whether you can successfully sign in directly to the affected service
• Whether you completed the required password update
• Exact error message, if applicable
• Screenshot of the error, where possible
• Approximate date and time the problem occurred
• Troubleshooting steps you have already completed

This information helps the Helpdesk determine whether the problem concerns Member Portal authentication, individual service access, account setup, credentials, or SSO.

What does the Helpdesk support?

The Helpdesk provides first-line guidance and troubleshooting for members experiencing SSO and service-access issues.

The Helpdesk can:

• Confirm that the required SSO prerequisites have been completed.
• Help identify where in the access process the problem is occurring.
• Provide applicable sign-in and SSO troubleshooting guidance.
• Gather information required for further investigation.
• Coordinate with the appropriate team when additional assistance is required.

Security reminder

The Helpdesk should not need your password to investigate an access issue.

Need additional help?

If you have completed all required steps and SSO still does not work, contact the Helpdesk. For the fastest assistance, clearly identify the affected service and let us know which parts of the access process are working.

Include any available error message or screenshot with your request.

Back to top