This article guides you through the process of updating the Auditee Point of Contact (POC) on an audit record within the RBA system. Understanding the role of the Auditee POC is crucial before proceeding with any updates.

The Role of the Auditee POC in an Audit

The Auditee POC serves as the primary liaison between the auditing team and the organization being audited. They are responsible for:

• Facilitating Communication: The POC acts as the central point of contact for all communication related to the audit. This includes scheduling meetings, disseminating information to relevant parties within the auditee organization, and relaying questions or concerns to the auditing team.
• Gathering and Providing Information: The POC is responsible for coordinating the collection and submission of necessary documentation and information requested by the auditors. This may include financial records, policies, procedures, and other relevant data.
• Coordinating Logistics: The POC often assists with logistical arrangements for the audit, such as scheduling interviews, arranging access to facilities, and ensuring that necessary resources are available.
• Ensuring Cooperation: The POC plays a vital role in fostering a cooperative environment and ensuring that the auditee organization actively participates in the audit process.
• Receiving Audit Reports and Findings: The POC is typically the recipient of the final audit report and any associated findings. They are responsible for distributing this information within their organization and coordinating any necessary responses or corrective actions.

Updating the Auditee POC: A Request-Based Process

Once an Auditee POC is established for an audit record, only RBA Administrators can modify it. This ensures data integrity and maintains a clear chain of responsibility. To update the Auditee POC, you must submit a request to the RBA Help Desk.

Submitting a Request to the RBA Help Desk

To initiate the update process, please submit a request to the RBA Help Desk, including the following information:

• Auditee Name: The full name of the organization being audited.
• New POC Email Address: The email address of the individual who will be the new Auditee POC. This must be an existing, active user of the RBA online system. If the user is not yet registered to RBA Online use then follow our User Management Article to add the user to RBA Online. 
• New POC Phone Number: The phone number of the new Auditee POC.

Important Note: The individual designated as the new Auditee POC must already have an active account within the RBA online system. If the intended POC does not yet have an account, they will need to create one before the update request can be processed.

RBA Help Desk Review and Processing

Upon receiving your request, the RBA Help Desk will:

1. Review the submitted information: The Help Desk will verify the provided details to ensure accuracy and completeness.
2. Follow up if additional information is required: If any information is missing or unclear, the Help Desk will contact you to request clarification or additional details. Promptly responding to these requests will expedite the update process.
3. Complete the request: Once all necessary information is gathered and verified, the RBA Help Desk will update the Auditee POC on the audit record. You will be notified once the update is complete.

By following this process, you can ensure that the Auditee POC information on audit records is accurate and up-to-date, facilitating effective communication and collaboration throughout the audit process.